The painting is done. The kitchens are built. The electricity is done. The floors are ALMOST done. The bathrooms are installed.
The painter, Jacques, has been amazing. Look how he did the details on the chimney above.
On the other hand, the kitchens were a nightmare. A friend who used to work for one of the fancy kitchen outfitters said that if we weren’t having custom-made solid wood cabinets (which would be crazy expensive for a rental), then we should go with Ikea, because the quality is the same as the fancy kitchen outfitters but at a fraction of the price. Indeed, we made the tour and decided to go with Ikea. We were quite happy with an Ikea wardrobe wall in our kid’s room.
We made plans using their online tool, but the wardrobe experience taught us that there are little astuces, or smart tricks, that their experts know so it’s worth going to the store for advice. We took an appointment with a kitchen expert–I don’t know how it is in the U.S., but in France meeting the kitchen expert costs €149. Which is worth not having problems.
Except, we did have problems.
Delivery was promised for 10 days later, July 28, with an SMS the night before to give us a two-hour window for arrival. We arranged for a carpenter to install the kitchens the following Monday–and even begged him to delay his vacation so we could get the kitchens done.
But we didn’t get an SMS. On July 28, husband waited at the apartments, but nobody came. I called Ikea, and learned that the Dömsjo sinks we’d ordered weren’t available, so the delivery had been canceled. No warning. The customer service center said, basically, tough luck. They could reschedule us for late August. Or I could go to the store myself and beg.
I wasn’t crazy about going to Toulouse–1.5 hours away each way, but likely far more in July and August when the autoroute is bumper-to-bumper with vacationers. But I REALLY didn’t want to wait that long.
The person at Ikea in Toulouse was very helpful, and spent an hour dealing with the delivery contractors to get us in earlier. We canceled the problematic sinks and planned for Tuesday, Aug. 2. Then a manager got involved and arranged for Saturday, July 29. Even better–the kitchen contractor would be able to get right to work on Monday.
I warned them that the driver needed to call us when he arrived near Carcassonne, because the main street is closed on Saturday because of the market. Not all the streets are closed, though, and if you know your way around, you can get almost anywhere. I would guide them through the labyrinth.
We got our text the night before: delivery between 9 and 11 a.m. At 11:15, we got a text from the driver saying they would be there in 20 minutes. Well, we thought, maybe they would be able to slip in with the trucks of the market vendors, who would at that time be lining up to remove their stalls.
An hour later, still waiting, we texted the driver. He texted back that the police had told him the main street was closed (DUH) so he’d left! We couldn’t believe they had loaded up two kitchens and driven two hours and then not made an effort to complete the delivery.
Back on the phone to Ikea. But madame, your delivery already has been rescheduled for Tuesday, the guy told me. Promise? I asked. Promise, he sweetly assured me.
No text Monday night. No delivery Tuesday. Back on the phone to Ikea. There was no delivery for Tuesday, they told me. That other guy was wrong. But we can squeeze you in on Thursday.
The fourth time was the charm. Kind of. The guys arrived on time. It was impossible to keep track of what was delivered, because the 17 boxes had no relation to the five-page order form. It turned out we had too many toe-kicks, a missing drawer-front (which, it turned out, had been ordered by the “expert” in the wrong size–10 cm tall instead of the 20 cm needed), and were short of feet for two cupboards–again, the “expert” counted wrong.
That meant another trip to Ikea. Actually, it took two, because it wasn’t until everything else was done that we realized we didn’t need the other toe-kick. Sigh.
We checked all the hardware/plumbing stores to find sinks. We found a farmhouse sink like the Ikea one by Villeroy & Boch for €600. You have to hand it to Ikea that they do good style at a decent price (Ikea’s was €125). I suggested we look at leboncoin.fr, which is a French kind of craigslist. Husband was skeptical, but we were desperate. And….we found the exact same sink near Perpignan, at half the Ikea price. New, too–the seller had decided to remodel differently.
We then stopped at a last hardware store. We didn’t want stainless steel or some kind of plastic amalgam, which were the only choices under €600. That hardware store was the kind of mom-and-pop place where they don’t throw out merchandise if it doesn’t move. We got a ceramic sink for the other apartment at the same price as Ikea’s.
The appliances were delivered and installed, and it’s all taking shape. Now comes the fun part: decorating!
So: Ikea yeah or nay? Were our mix-ups exceptional or typical? Share your stories!